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Managing conflicts at work – how to make teamwork more enjoyable and effective

WWB Area | Learning field
Work and management techniques | Cooperation in science

Starting point
There are specific challenges in the world of academia as a result of variety, density and time-pressure of the tasks. Conflicts are a natural phenomena when we are working together with others, so it’s important to learn and refine our skills in dealing with them. Clarity about goals, issues and intentions as well as doable strategies and finding balance is a great start. When we recognise potential, unravel what’s behind the tension, create empathic space and rekindle creativity, we can get past the conflicts and connect back to the resources we need to get on with the job in hand.

Participants will gain insights into helpful tools and techniques to improve everyday communication in general that can prevent „cold“ conflicts and tricky teamwork situations arising, but also slow down the dynamics when „hot“ conflicts threaten the effectiveness and pleasure of working together.

This course offers practical resources for dealing with conflicts at work

  • recognising conflicts and potential
  • creating mind-set and skills to move forward
  • The model of NVC – finding common ground
  • overcoming the barriers and resistance
  • clarity and efficiency in requests
  • conflict resolution skills

Short theory inputs, varied group work, discussion plenaries, practical exercises enable a diverse learning experience that allows for fun and insightful learning.
Max. number of participants: 12. Course language: English.

This 1-day training is suitable for anyone willing to reflect other own communication skills, learn new tools and practise ways of contributing to a more empathic working and learning environment. Student workers are welcome, subject to availability.

Course information

DateMon, 15.11.2021, 9:00am – 1:00pm
Tue, 16.11.2021, 9:00am – 1:00pm
Scope8 hours, 10 working units à 45 min
FormatOnline course. Participants receive login data by email prior the course
ToolsVideoconference. Participants who want to prepare prior the course are invited to visit our Praxisblog and our Wiki.
InstructorsDipl.-Psych. Lorna Ritchie
Course languageEnglish
FeesFor employees, assistant lectures, registered doctoral candidates at TU Berlin and junior scientists at HU Berlin, FU Berlin, Charité, the course is free of charge. If you do not belong to these groups of people, please contact wwb@zewk.tu-berlin.de for information on fees.
RequirementsParticipants should have English language skills at least the B2 level.
Participants please keep a laptop/ PC with video and audio function or a webcam and headset ready.
CompletionAssuming successful participation, you receive a certificate of attendance.

For registration, please fill in the provided form. In case of any content questions regarding the course, please contact Stefanie Giljohann.
In case of any organizational questions please contact wwb@zewk.tu-berlin.de.


Your binding participation is very important to us. On the one hand, our courses are connected with high costs. On the other hand, we plan much group work and work interactively with you. Hence, should you be unable to attend the entire course or should you be prevented from attending the course at all, please let us know as soon as possible so that we can allocate the place to other interested persons. In the event of multiple unexcused absence, we reserve the right to exclude you from further ZEWK courses.
Please help us to develop our program in a targeted manner. Your data will not be disclosed to third parties.


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